HireMe – Terms and Conditions

Effective Date: Agust 21 2026
Last Updated: Agust 21 2026

Welcome to HireMe. These Terms and Conditions (“Terms”) govern your access to and use of the HireMe mobile application, website, platform, and related services (“Platform”).

HireMe is a technology platform that connects customers seeking local services with independent service providers (“Professionals”). HireMe facilitates discovery, booking, communication, service requests, ratings, reviews, and other related platform functions.

By registering, accessing, or using HireMe, you agree to these Terms, our Privacy Policy, Refund Policy, and any other policies displayed on the Platform. If you do not agree with these Terms, you should not use the Platform.

1. Definitions

For these Terms:

    • “HireMe,” “we,” “us,” or “our” means the operator of the HireMe Platform.

    • “User” means any person who accesses or uses HireMe.

    • “Customer” means a person who uses HireMe to search for, request, or book services.

    • “Professional,” “Service Provider,” or “Provider” means an individual or business registered on HireMe to offer services to Customers.

    • “Service” means any service listed by a Professional on the Platform.

    • “Booking” means a Customer’s request for a listed Service through HireMe.

    • “Platform” includes the HireMe application, website, software, features, communication systems, and related services.

2. Nature of the HireMe Platform

HireMe primarily operates as a technology platform connecting Customers with independent Professionals.

HireMe does not necessarily employ, control, supervise, or directly provide the services offered by Professionals unless expressly stated otherwise.

Professionals are responsible for performing their services professionally, safely, lawfully, and in accordance with the applicable description, terms, and requirements of the Booking.

Customers are responsible for selecting an appropriate Professional and Service based on the information available on the Platform.

3. Professional Registration

Professionals must register on HireMe before offering services through the Platform.

At the time of registration, a Professional may be required to provide information including:

    • Full name

    • Mobile number

    • Address

    • Identity proof

    • Address proof

    • Professional or eligibility certificates, where applicable

    • Service category

    • Skills and experience

    • Photographs or other information requested by HireMe

    • Any additional documents reasonably required for verification

HireMe may verify the information and documents submitted by a Professional.

Providing false, misleading, incomplete, forged, or fraudulent information may result in rejection, suspension, or permanent termination of the Professional’s account.

4. Professional onboarding

Professionals are carefully chosen and onboarded as per company policy.

and to eliminate fake profiles or fake professionals/service provider hire_me may verify the professionals valid ID and Authorization certificates.

to make the platform streamline work some of the services/ options are only available for premium registered professionals and remaining is of free.

And all services will be shown to every professionals/service providers without any filtration, it’s up to the customer whether to choose the professionals who accepted the request.

There is no hidden charges or no subsequent fees.

There is no push to top for premium registered  professionals.


5. Professional Unique ID and Welcome Kit

Every successfully registered Professional may receive a unique HireMe identification number or Professional ID.

The Professional ID may be used for identification, communication, customer interactions, support, verification, and other HireMe services.

HireMe may also provide a welcome kit or other registration materials to eligible Professionals.

The contents, design, and benefits of the welcome kit may vary from time to time.

The Professional must not transfer, sell, lend, or misuse their HireMe Professional ID.

6. Service Radius

Professionals are generally expected to provide services within a maximum service radius of 50 kilometres, subject to availability, location, service category, and other Platform conditions.

Professionals should carefully review the location and requirements of a Booking before accepting it.

A Professional should not knowingly accept a Booking that they are unable or unwilling to fulfil.

7. Professional Service Listings

Professionals are responsible for ensuring that their listed:

    • Service title

    • Service description

    • Price

    • Service category

    • Availability

    • Skills

    • Service area

    • Other relevant information

is accurate and up to date.

Professionals must not intentionally misrepresent their skills, qualifications, experience, pricing, or ability to provide a Service.

8. Acceptance of Bookings

A Professional may receive Service requests through HireMe.

Before accepting a Booking, the Professional should review the available information, including the Service description, Customer location, and other relevant details.

Once a Professional accepts a Booking, the Professional is expected to fulfil the Booking.

If a Professional subsequently needs to reject or cancel an accepted Booking for a legitimate reason, the Professional may be required to provide the reason through the Platform.

Repeated, unjustified, misleading, or abusive rejection or cancellation of accepted Bookings may result in:

    • Customer complaints

    • Negative ratings or reviews

    • Account restrictions

    • Temporary suspension

    • Permanent termination

HireMe may consider Customer feedback when evaluating repeated cancellations or rejections.

9. Customer Booking Responsibilities

Customers must carefully review the following before making a Booking:

    • Service title

    • Service description

    • Listed price

    • Service category

    • Location requirements

    • Other terms displayed on the Platform

By making a Booking, the Customer confirms that they have reviewed and understood the Service information.

Customers should not make a Booking based on assumptions that are not included in the Service description.

10. Changes to a Booked Service

After a Customer makes a Booking, the Customer should not demand additional services that were not included in the original Booking.

Customers must not force or pressure Professionals to perform unrelated or additional work without proper agreement and applicable additional charges.

Any additional Service should be clearly identified and agreed upon before it is performed.

11. Service Price and Additional Charges

The price displayed at the time of Booking applies to the Service described in that Booking, subject to the terms displayed on the Platform.

After visiting the Customer, a Professional may determine that:

    • The actual problem differs from the original description;

    • The work is more complex than initially indicated;

    • Additional materials are required;

    • Additional labour is required; or

    • Additional work has been requested by the Customer.

In such circumstances, the Professional may propose an additional charge.

Any additional amount should be explained to the Customer with a reasonable description or reason.

The Customer may choose whether to approve the additional Service and applicable additional charge, subject to the Platform’s functionality and applicable policies.

No Professional should falsely create additional charges or misrepresent the need for additional work.

12. Online Payments

Online payment may be available through HireMe, but online payment is not necessarily compulsory for every Booking unless specifically stated by HireMe.

Where a Customer makes an online payment and the booked Service is not ultimately provided in circumstances where a refund is applicable, the eligible amount may be refunded to the original payment method, subject to the HireMe Refund Policy and applicable payment-provider processing rules.

Refund processing times may depend on the payment gateway, bank, card issuer, UPI provider, or other financial institution.

HireMe does not control the processing time of external financial institutions.

13. Offline Payments

Where offline payment is permitted, the Customer may pay the Professional directly according to the agreed Service terms.

Customers and Professionals must not use offline payment arrangements to deliberately avoid applicable HireMe fees, policies, verification systems, or other Platform requirements.

HireMe may take appropriate action if users attempt to misuse offline payments to circumvent the Platform.

14. Ratings and Reviews

After completion, cancellation, rejection, or other relevant Service interactions, HireMe may allow Customers to provide ratings, reviews, feedback, or opinions regarding the Professional.

Customers are expected to provide honest, fair, and genuine feedback.

Reviews must not contain:

    • False allegations

    • Threats

    • Abusive language

    • Hate speech

    • Sexual content

    • Personal information of another person

    • Extortion

    • Fraudulent claims

    • Manipulated or fake information

Professionals must not pressure Customers to provide positive reviews or threaten Customers for negative reviews.

HireMe may remove, restrict, or moderate reviews that violate these Terms.

15. Professional Insurance

HireMe may introduce or facilitate an insurance benefit or insurance policy for eligible Professionals.

Insurance eligibility may depend on factors including:

    • Number of completed services

    • Professional activity on HireMe

    • Verification status

    • Service category

    • Policy conditions

    • Other eligibility requirements

A Professional may become eligible after completing 25 or more qualifying services, or according to another threshold or eligibility requirement announced by HireMe.

Insurance is not necessarily provided immediately upon registration.

Where insurance is offered, the actual coverage, exclusions, premium, policy period, claim conditions, limits, and eligibility will be governed by the applicable insurance policy and insurer terms.

HireMe does not guarantee that every Professional will qualify for insurance or that every claim will be approved.

16. Government Schemes and Subsidies

HireMe may provide information and assistance relating to government schemes, subsidies, grants, financial assistance, training programmes, or other benefits that may be relevant to Professionals.

HireMe may provide information based on publicly available or otherwise available government programme information.

Eligibility for any government scheme or subsidy is determined by the relevant government authority or implementing agency.

Registration with HireMe does not automatically guarantee eligibility, approval, payment, or a particular amount of subsidy or benefit.

Where technically and legally possible, HireMe may assist with or facilitate applications, submissions, or related processes.

Where a scheme supports automated application or processing through HireMe, the Platform may facilitate such application based on the information and documents provided by the Professional.

Professionals remain responsible for providing accurate information and completing any requirements imposed by the relevant authority.

17. No Guaranteed Earnings

HireMe may display examples, estimates, promotional information, or potential earning opportunities.

Such information should not be interpreted as a guarantee of income, profit, number of Bookings, subsidy, or financial return.

Actual earnings may depend on:

    • Number of Customers

    • Service demand

    • Location

    • Service category

    • Pricing

    • Availability

    • Customer ratings

    • Professional performance

    • Government scheme eligibility

    • Market conditions

    • Other factors

Professionals are responsible for their own financial decisions and expectations.

18. Customer Responsibilities

Customers must:

    1. Provide accurate Booking information.

    1. Provide a correct service location.

    1. Clearly describe the required Service.

    1. Review Service details before Booking.

    1. Treat Professionals respectfully.

    1. Provide reasonable access to the location when required.

    1. Pay applicable charges.

    1. Avoid requesting prohibited or unrelated Services.

    1. Provide genuine ratings and reviews.

    1. Follow applicable laws and HireMe policies.

19. Professional Responsibilities

Professionals must:

    1. Provide accurate registration information.

    1. Submit genuine documents for verification.

    1. Provide Services professionally and responsibly.

    1. Maintain appropriate qualifications and licences where legally required.

    1. Accept only Bookings they reasonably expect to fulfil.

    1. Respect Customers.

    1. Maintain reasonable professional conduct.

    1. Inform Customers of legitimate additional charges before performing additional work.

    1. Keep Customer information confidential.

    1. Follow applicable laws and regulations.

    1. Avoid fraudulent, abusive, unsafe, or prohibited conduct.

    1. Maintain their profile and Service information accurately.

20. Prohibited Activities

Users must not use HireMe for unlawful, fraudulent, abusive, deceptive, or harmful activities.

Prohibited activities include, but are not limited to:

    • Sexual services or sexual activities

    • Solicitation of sexual services

    • Harassment

    • Threats

    • Violence

    • Fraud

    • Identity theft

    • Impersonation

    • Submission of forged documents

    • Misuse of another person’s account

    • Illegal activities

    • Discrimination or abusive behaviour

    • Extortion

    • Manipulation of ratings or reviews

    • Unauthorised collection of personal information

    • Cyber abuse

    • Using the Platform to facilitate criminal activity

    • Deliberately avoiding HireMe fees or policies

    • Requesting unrelated or prohibited additional Services

    • Misrepresenting a Service or its price

HireMe may immediately suspend or terminate an account where serious misconduct is suspected.

21. Account Verification

HireMe may require Professionals to complete identity, address, qualification, skill, or other verification procedures.

Verification may include submission of government-issued identification, address proof, professional certificates, licences, photographs, or other relevant documents.

HireMe reserves the right to verify information through appropriate verification mechanisms.

Failure to complete verification may prevent a Professional from accessing certain Platform features.

22. Account Suspension and Termination

HireMe may suspend, restrict, deactivate, or permanently terminate a Customer or Professional account where the user:

    • Violates these Terms;

    • Provides false information;

    • Repeatedly cancels or rejects accepted Bookings without legitimate reasons;

    • Receives serious or repeated complaints;

    • Engages in fraudulent activity;

    • Misuses the Platform;

    • Engages in prohibited conduct;

    • Manipulates ratings or reviews;

    • Attempts to circumvent Platform policies;

    • Creates multiple fraudulent accounts; or

    • Creates a safety, legal, financial, or reputational risk for other Users or HireMe.

The severity and frequency of the conduct may be considered when determining the appropriate action.

23. 24/7 Customer Support

HireMe may provide customer support to Customers and Professionals through available communication channels.

Support may include assistance relating to:

    • Bookings

    • Payments

    • Account issues

    • Service-related complaints

    • Professional registration

    • Verification

    • Technical problems

    • Refund requests

    • Other Platform-related issues

Although HireMe may offer 24/7 support, response and resolution times may vary depending on the nature and complexity of the matter.

24. Independent Professionals

Unless expressly stated otherwise, Professionals using HireMe are independent service providers and are not employees, agents, partners, or representatives of HireMe.

Professionals are responsible for their own:

    • Tools and equipment

    • Travel

    • Taxes

    • Licences

    • Professional qualifications

    • Business expenses

    • Compliance with applicable laws

    • Service performance

Nothing in these Terms automatically creates an employer-employee, partnership, joint venture, or agency relationship between HireMe and a Professional.

25. Service Quality and Responsibility

HireMe seeks to provide a reliable platform for connecting Customers and Professionals.

However, HireMe does not guarantee that:

    • Every Professional will be available;

    • Every Booking will be completed;

    • A particular Professional will meet a Customer’s expectations;

    • A Service will be completely free of defects;

    • A Customer will receive a particular outcome; or

    • A Professional will receive a particular amount of income.

Customers should exercise reasonable judgment when selecting and interacting with Professionals.

Professionals remain responsible for the quality and lawful performance of their Services.

26. Safety and Conduct

Customers and Professionals must maintain safe and respectful interactions.

Users should immediately report serious misconduct, threats, fraud, harassment, or safety concerns to HireMe through available support channels.

HireMe may take appropriate action, including restricting or terminating accounts, where necessary.

27. Intellectual Property

All intellectual property associated with HireMe, including the HireMe name, logo, branding, application design, software, website, graphics, text, user interface, features, databases, content, trademarks, service marks, and other materials, is owned by or licensed to HireMe unless otherwise stated.

Users may not copy, reproduce, modify, distribute, sell, reverse engineer, publish, commercially exploit, or create derivative works from HireMe intellectual property without prior written permission.

Users retain ownership of content and information they lawfully submit to the Platform, subject to the rights and licences necessary for HireMe to operate the Platform.

By submitting content such as photographs, Service descriptions, reviews, or other materials, the User grants HireMe a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, display, process, and use that content for operating, improving, promoting, and providing the Platform, subject to applicable law and the HireMe Privacy Policy.

28. Privacy and Personal Information

Use of personal information collected through HireMe is governed by the HireMe Privacy Policy.

Users should review the Privacy Policy to understand how HireMe collects, uses, stores, protects, and processes personal information.

29. Third-Party Services

HireMe may integrate third-party services including payment gateways, mapping services, communication services, verification services, insurance providers, government portals, analytics providers, and other technology providers.

Use of such services may be subject to the terms and policies of the respective third parties.

HireMe is not responsible for independent failures or actions of third-party service providers to the extent permitted by applicable law.

30. Changes to the Platform

HireMe may modify, add, remove, suspend, or discontinue Platform features, Service categories, fees, benefits, subscription plans, verification requirements, insurance benefits, or other aspects of the Platform from time to time.

Where appropriate, material changes may be communicated through the Platform.

Continued use of HireMe after applicable changes take effect constitutes acceptance of the updated Terms.

31. Changes to These Terms

HireMe may update these Terms from time to time to reflect:

    • Changes in law;

    • Changes in Platform features;

    • Changes in business operations;

    • New services;

    • Security requirements;

    • Changes in pricing;

    • Changes in insurance arrangements;

    • Government programme requirements; or

    • Other operational requirements.

The latest version published through HireMe shall apply from its effective date.

32. Limitation of Liability

To the maximum extent permitted by applicable law, HireMe shall not be responsible for losses arising directly or indirectly from:

    • The conduct of a Customer or Professional;

    • The quality or performance of a Service;

    • Incorrect information provided by Users;

    • Failure of a Professional to attend a Booking;

    • Customer or Professional disputes;

    • Third-party payment failures;

    • Internet or telecommunications failures;

    • Events beyond HireMe’s reasonable control;

    • Government scheme eligibility or rejection;

    • Insurance claim rejection; or

    • Unauthorised actions of Users.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

33. Indemnification

To the extent permitted by applicable law, a User may be responsible for losses, claims, liabilities, damages, costs, or expenses arising from the User’s:

    • Violation of these Terms;

    • Fraudulent or unlawful conduct;

    • Misuse of the Platform;

    • Violation of another person’s rights;

    • False information or documents; or

    • Negligent or intentional misconduct.

34. Disputes Between Customers and Professionals

HireMe may assist Customers and Professionals in resolving Platform-related complaints.

However, Customers and Professionals acknowledge that many disputes may arise from the actual performance of services between independent parties.

Users should first attempt to resolve service-related issues professionally and through HireMe support where applicable.

Nothing prevents a User from exercising rights or remedies available under applicable law.

35. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws applicable in India.

Subject to applicable law, disputes relating to these Terms or the Platform shall be subject to the jurisdiction of the competent courts having jurisdiction over the location specified by HireMe in its final legal and corporate documentation.

36. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions shall continue to remain effective to the extent permitted by law.

37. Entire Agreement

These Terms, together with the HireMe Privacy Policy, Refund Policy, and other applicable Platform policies, constitute the agreement governing the User’s use of HireMe, subject to applicable law.

38. Contact and Support

For questions, complaints, disputes, account issues, or other matters relating to HireMe, Users may contact HireMe through the customer support channels provided within the Platform.

HireMe Customer Support: help@hiremeonline.in

Support Phone: 6361364717
Website: https://www.hiremeonline.in

Acknowledgement

By registering for, accessing, or using HireMe, you acknowledge that you have read, understood, and agreed to these Terms and Conditions and the other applicable HireMe policies.

HireMe – Connecting Customers with Local Professionals.

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